GENERAL TERMS AND CONDITIONS

for the use of the dynamicsconnect.net website, for the online sale of tickets and for participation in the "Dynamics Connect 2026" business conference

Version 1.0 / in force as of 01.09.2026

This is an English translation of the Bulgarian General Terms and Conditions. In the event of any discrepancy between the Bulgarian and the English text, the Bulgarian version shall prevail.

I. GENERAL PROVISIONS AND ORGANISER DETAILS

Art. 1. (1) These General Terms and Conditions govern the relationship between NAVTECH GROUP EOOD, acting as organiser of the conference and provider of information society services, on the one hand, and any person who uses the dynamicsconnect.net website, reserves, purchases or uses a ticket for the conference, on the other hand.

(2) Organiser details:

(3) Supervisory authorities:

• Commission for Consumer Protection – Sofia, 4A Slaveykov Sq., fl. 3, tel. 0700 111 22, www.kzp.bg;
• Commission for Personal Data Protection – Sofia, 2 Prof. Tsvetan Lazarov Blvd., tel. +359 2 915 3518, www.cpdp.bg.

Art. 2. These General Terms and Conditions are published in a prominent place on the Website and are accessible in a manner that allows them to be stored and reproduced. Acceptance of these terms is a mandatory condition for completing a reservation and purchasing a ticket.

II. DEFINITIONS

Art. 3. For the purposes of these General Terms and Conditions:

1. "Organiser" – NAVTECH GROUP EOOD.
2. "Website" – the dynamicsconnect.net website, including all of its subpages and functionalities.
3. "Conference" / "Event" – the "Dynamics Connect 2026" business conference, held live on 3 November 2026 at Inter Expo Center, Sofia, dedicated to technologies within the Microsoft Dynamics 365 Business Central ecosystem, regulatory requirements and investment in business technology.
4. "Ticket" – an electronic document (e-ticket) bearing a unique identifier/QR code which certifies the right of one natural person to attend the Conference in accordance with the ticket type purchased.
5. "Buyer" – a natural or legal person who concludes a contract for the purchase of ticket(s) through the Website.
6. "Attendee" – the natural person named on the Ticket who attends the Conference.
7. "Consumer" – a natural person within the meaning of § 13, item 1 of the Supplementary Provisions of the Bulgarian Consumer Protection Act, who acquires a ticket outside the scope of their commercial or professional activity.
8. "Order" – the Buyer's request to purchase one or more tickets, placed through the Website.

III. RULES FOR USE OF THE WEBSITE

Art. 4. (1) Access to the Website is free. Certain functionalities (reservation, purchase) require the provision of data in accordance with Section IV.

(2) The user undertakes not to:

1. carry out any actions that disrupt the normal operation of the Website, including automated data collection (scraping), server overloading, or attempts at unauthorised access;
2. enter false, third-party or misleading data;
3. publish or transmit content of an unlawful, offensive, discriminatory or advertising nature;
4. use the Website for the resale of tickets or for commercial activity without the Organiser's express written consent.

Art. 5. (1) All content on the Website – texts, logos, design, graphics, photographs, video, databases, software – is protected under the Bulgarian Copyright and Related Rights Act and is owned by the Organiser or used by it on a lawful basis.

(2) Copying, reproduction, distribution or use of Website content for commercial purposes without the prior written consent of the Organiser is prohibited.

Art. 6. (1) The Organiser exercises due care as to the accuracy of the information published, but does not guarantee uninterrupted access to the Website and bears no liability for damages arising from technical problems, interruptions of internet connectivity or the actions of third parties.

(2) The Website uses cookies. The terms of their use are set out in the Cookie Policy available on the Website.

IV. RESERVATION AND PURCHASE OF TICKETS

Art. 7. (1) Tickets are purchased exclusively online through the registration form on the Website, until the available places are sold out or until the registration deadline announced on the Website.

(2) The ticket types, the services included in them (access to halls, working materials, coffee breaks, lunch, evening programme, parking, etc.) and their prices are described on the relevant page of the Website.

Art. 8. (1) The purchase procedure comprises the following steps:

1. selection of ticket type and quantity;
2. completion of the details of the Buyer and of each Attendee – full name, job title, company, e-mail address, telephone, and, where an invoice is required, billing details (name, UIC/VAT number, address, responsible officer);
3. review and express acceptance of these General Terms and Conditions and of the Privacy Policy by ticking the relevant boxes;
4. review of the Order summary and confirmation via the "Pay"/"Complete order" button, which contains an express indication that the order entails an obligation to pay;
5. execution of payment.

(2) The contract between the Organiser and the Buyer is deemed concluded at the moment the Organiser confirms successful payment by sending a confirmation by e-mail.

(3) The Organiser reserves the right to refuse or cancel an Order in the event of an obvious technical error in the price, sold-out places, suspicion of abuse, or inability to verify the data provided, in which case it shall refund the amounts paid in full within 14 (fourteen) days.

Art. 9. The Buyer bears full responsibility for the accuracy and completeness of the data entered. The Organiser bears no liability for tickets or confirmations that are not received due to an incorrectly stated e-mail address, a full mailbox, or messages being filtered as spam.

V. PRICES AND PAYMENT

Art. 10. (1) All prices are quoted in euro (EUR) and are inclusive of VAT, unless expressly stated otherwise.

(2) The Organiser may offer promotional prices (early bird), group discounts, partner and promo codes, valid for a limited period or number of tickets. Discounts are not cumulative unless expressly stated otherwise.

(3) The quoted price is final and includes all services described for the relevant ticket type. Travel costs, accommodation and other personal expenses of the Attendee are not included.

Art. 11. (1) Payment is made by one of the following methods:

1. by debit or credit card through a certified payment service provider;
2. by bank transfer on the basis of a proforma invoice – for legal entities only and for orders of more than 5 tickets.

(2) When paying by card, the card details are processed directly by the payment provider in a secure environment. The Organiser has no access to the full details of the payment instrument.

(3) In the case of payment by bank transfer, tickets are issued after the amount has been credited to the Organiser's account. If payment is not received within 5 business days of the issue of the proforma invoice and no later than 3 business days before the date of the Conference, the reservation lapses automatically.

Art. 12. (1) The Organiser issues an invoice using the billing details provided by the Buyer and sends it electronically to the e-mail address provided. By accepting these General Terms and Conditions, the Buyer consents to receiving electronic invoices.

(2) Corrections to invoicing details are made upon request submitted within 10 days of the issue of the invoice.

VI. RECEIPT AND USE OF ELECTRONIC TICKETS

Art. 13. (1) Following confirmed payment, the Organiser sends an electronic ticket (e-ticket) with a unique identification number/QR code to the e-mail address provided, within 24 hours, and in the case of payment by bank transfer – within 2 business days of the amount being credited.

(2) If the Buyer does not receive the ticket within the stated period, they should contact the Organiser at info@dynamicsconnect.net. The Organiser will resend the ticket after verification of payment.

Art. 14. (1) The Ticket is personal and valid for one person.

(2) Access to the Conference is granted after scanning the QR code on the ticket (printed or displayed on a mobile device) and, upon request, presenting an identity document where identification of the Attendee is necessary.

(3) Each unique code is validated once only. If the same code is presented multiple times, the Organiser will admit the person registered first and deny access to every subsequent person, without owing any refund.

(4) The Attendee must protect the ticket against copying, publication on social media and disclosure to third parties. The Organiser bears no liability for damages arising from the improper use of a ticket disseminated through the fault of the Buyer or the Attendee.

(5) At the entrance to the Event, Attendees receive a personal badge which must be worn throughout the Conference and which provides access to the halls and accompanying areas.

VII. RIGHT OF WITHDRAWAL. CANCELLATION. FINALITY OF PAYMENTS (NO REFUND)

Art. 15. (1) Important for Consumers: pursuant to Art. 57, item 12 of the Bulgarian Consumer Protection Act, the right of withdrawal from a distance contract does not apply to contracts for the provision of services related to leisure activities and events where the contract provides for a specific date or period of performance.

(2) The Conference is held on a specific date; accordingly, a Buyer who is a Consumer has no right to withdraw from a purchased ticket within the 14-day period and to claim a refund of the amount paid on that ground.

(3) By ticking the relevant box upon completion of the Order, the Buyer declares that they have been informed of the non-applicability of the right of withdrawal.

Art. 16. (1) Purchased tickets are non-returnable and the amounts paid are non-refundable, including but not limited to the following cases:

1. failure of the Attendee to appear at the Conference (no-show);
2. late arrival at or departure from the Event before its conclusion;
3. withdrawal from participation for personal, work-related, health or organisational reasons of the Buyer/Attendee;
4. inability to travel, visa refusal, transport disruptions or cancelled flights;
5. denial of access to, or removal from, the Event due to breach of the rules under Section X;
6. a ticket that is lost, deleted or undelivered due to incorrectly entered data;
7. changes to the programme, speakers, topics or timetable;
8. postponement of the Conference to another date;
9. holding of the Conference in a shortened, hybrid or online format under the conditions of Art. 22;
10. dissatisfaction with the content, the speakers or the organisation of the Event.

(2) The only alternative permitted by the Organiser in case of inability to attend is the transfer of the ticket to another person under Art. 17. The Organiser does not issue vouchers and does not carry tickets over to subsequent editions of the conference, unless it expressly decides otherwise in a separate written confirmation.

(3) The ticket price is in the nature of a price for reserved capacity. It covers the Organiser's non-recoverable costs of securing a place, catering, materials and logistics for the specific Attendee, which are committed prior to the date of the Event regardless of that Attendee's presence.

(4) By accepting these General Terms and Conditions, the Buyer declares that they are aware of and expressly agree to the no-refund policy.

VIII. TRANSFER OF TICKETS

Art. 17. (1) A ticket may be transferred to another person (substitution of Attendee) subject to the following conditions:

1. a written request to the Organiser at info@dynamicsconnect.net, sent from the Buyer's e-mail address;
2. the request contains the details of the original Attendee and the full details of the new Attendee – full name, job title, company, e-mail address, telephone;
3. the request is received no later than 10 business days before the date of the Conference;
4. there is no difference in the ticket price; when moving to a more expensive ticket type the difference is payable, and when moving to a cheaper one the difference is not refunded.

(2) The transfer is free of charge and is permitted once per ticket, unless the Organiser allows otherwise.

(3) Upon confirmation of the transfer, the original ticket is deactivated and a new electronic ticket is issued in the name of the new Attendee.

(4) The transfer requires the new Attendee to be made aware of these General Terms and Conditions and the Privacy Policy. The Buyer undertakes to inform them and to have obtained their consent to the provision of their personal data to the Organiser.

Art. 18. The resale of tickets for commercial purposes, offering them to third parties for consideration, or including them in raffles, games or package offers without the Organiser's express written consent is prohibited. Where a breach is established, the Organiser has the right to cancel the ticket without refunding the amount paid.

IX. CHANGES, POSTPONEMENT AND CANCELLATION OF THE CONFERENCE

Art. 19. (1) The Organiser reserves the right to change the programme, speakers, topics, timetable, allocation of halls and accompanying activities, and this shall not be regarded as a material amendment of the contract nor give rise to any right to a refund, provided that the date, venue and general character of the Event are preserved.

(2) The Organiser reserves the right to change the hall or the venue within the city of Sofia, notifying Attendees in good time at the e-mail addresses provided and through the Website.

Art. 20. (1) In the event of postponement of the Conference to another date, purchased tickets remain valid for the new date at no additional charge.

(2) Postponement of the Conference does not give rise to a right to a refund of the price paid. If the Attendee is unable to attend on the new date, they are entitled to transfer their ticket to another person under Art. 17.

(3) If the Attendee does not submit a transfer request by 10 business days before the new date, they shall be deemed to have accepted the new date and the ticket remains valid for it.

Art. 21. (1) In the event of definitive cancellation of the Conference, where the Organiser provides no part of the service, the Organiser shall offer the Buyer a ticket of equivalent value for the next edition of the conference. If the Buyer expressly states that they do not accept this alternative, the ticket price paid shall be refunded within 14 (fourteen) days of that statement, using the same payment method by which payment was made.

(2) The Organiser owes no compensation for other expenses of Attendees – travel, hotel, business-trip costs, lost profits and others – regardless of the reason for the cancellation or postponement.

Art. 22. (Force majeure) (1) The Organiser bears no liability for non-performance or delayed performance due to force majeure – including but not limited to: natural disasters, fire, war, acts of terrorism, epidemic or pandemic, acts of public authorities, a state of emergency or extraordinary epidemic situation, strikes, breakdown at the venue building, interruption of the power supply or of communication links.

(2) In the event of force majeure, the Organiser has the right to postpone or shorten the Conference, to hold it wholly or partly in an online format, or to cancel it, notifying Attendees without delay.

(3) Where the Conference is held in a shortened, hybrid or fully online format, the ticket remains valid and provides access to the Event in the respective format. In this case the amounts paid are not refunded, including in part, since the principal performance – access to the content of the Conference – has been provided and the costs incurred by the Organiser are non-recoverable.

X. CODE OF CONDUCT DURING THE CONFERENCE

Art. 23. (1) Attendees undertake:

1. to wear their personal badge visibly at all times while at the Event;
2. to comply with the instructions of the Organiser, the venue team and the security and fire safety authorities;
3. to treat speakers, other attendees, partners and staff with respect;
4. not to disrupt the sessions, including by silencing mobile devices in the halls;
5. to take care of the property of the venue and of the Organiser.

(2) The following are prohibited:

1. attendance while under the influence of alcohol or narcotics;
2. bringing in weapons, explosive, flammable or other hazardous substances;
3. smoking outside the designated areas;
4. aggressive, discriminatory, offensive or harassing behaviour in any form;
5. carrying out unauthorised advertising, promotional or commercial activity, distributing printed materials, placing branded elements and conducting surveys without the prior written consent of the Organiser;
6. recording, broadcasting or sharing the content of presentations in breach of Section XI.

Art. 24. (1) In the event of a breach of the rules under Art. 23, the Organiser has the right to remove the Attendee from the Event without warning and without refunding the amount paid, and to refuse their participation in future editions of the conference.

(2) The Attendee is liable for all damage caused through their fault to the Organiser, to the venue or to third parties.

(3) The Organiser bears no liability for lost, forgotten or stolen personal belongings of Attendees.

Art. 25. Participation in the Conference is at the Attendee's own risk. The Organiser bears no liability for damage to the Attendee's health, except where such damage results from the Organiser's intentional act or gross negligence.

XI. COPYRIGHT IN PRESENTATIONS AND MATERIALS

Art. 26. (1) All presentations, reports, audio-visual materials, demonstrations, working materials, handbooks, templates and other content presented during the Conference are protected under the Bulgarian Copyright and Related Rights Act and belong to the Organiser, to the respective speakers or to their employers/partners.

(2) Access to the Conference and receipt of materials does not transfer any copyright or related rights in them.

Art. 27. (1) The following are prohibited without the prior written consent of the Organiser:

1. audio, video or screen recording of the presentations and their live streaming;
2. reproduction, distribution, publication or provision to third parties of the materials supplied;
3. use of the materials for commercial purposes, for training third parties, for creating derivative products, or for training artificial intelligence systems.

(2) Taking personal notes is permitted, as is photographing individual slides for personal use, unless the speaker or the Organiser has expressly indicated otherwise for a particular presentation (e.g. by a "Confidential" / "Do not photograph" marking).

(3) Publishing individual photographs from the Conference on social media in order to promote the Event is permitted, provided the Event is correctly identified and the rights of third parties are not infringed.

Art. 28. If the Organiser provides access to the presentations after the Event, this shall be through a channel designated by it, for personal, non-commercial use by registered Attendees, and shall not give rise to any right of further distribution.

Art. 29. The trademarks, logos and names of the Organiser, of its partners and sponsors and of third parties (including Microsoft, Dynamics 365, LS Retail and others) used during the Event or on the Website are the property of their respective owners and are used for information purposes only.

XII. PHOTOGRAPHY AND VIDEO RECORDING

Art. 30. (1) The Conference is a public event which will be photographed and filmed by the Organiser and/or by persons authorised by it and media partners, for the purposes of documentation, reporting to partners and sponsors, and subsequent informational and promotional activity.

(2) By entering the halls and areas of the Event, the Attendee agrees that they may be filmed or photographed as part of the general audience, the atmosphere of the Event, panel discussions, networking areas and the official programme.

Art. 31. (1) The Organiser has the right to use the resulting materials free of charge, without limitation in time or territory, including for:

1. publication on the Website, on social media and in the Organiser's newsletters;
2. the preparation of advertising and promotional materials for subsequent editions of the conference;
3. provision to partners, sponsors and media in connection with coverage of the Event.

(2) The materials shall not be used in a manner that damages the honour, dignity or good name of the persons depicted.

Art. 32. (1) An Attendee who does not wish to be individually photographed or filmed should notify the Organiser in advance at info@dynamicsconnect.net or at the registration desk, where they may receive an identifying marker (for example a sticker/lanyard on the badge). In such case the Organiser shall make reasonable efforts not to use materials in which the person is clearly identifiable as the principal subject of the shot.

(2) The Organiser cannot guarantee the exclusion of persons captured as part of a general panoramic image of the audience.

(3) Requests for the removal of a specific published photograph are reviewed within 14 days of their receipt at info@dynamicsconnect.net.

Art. 33. (1) Individual filming for the purposes of an interview, video testimonial or portrait photography is carried out only with the express, separate and informed consent of the person concerned.

(2) Filming by Attendees and third parties using professional equipment or drones, or for commercial use, is permitted only with the prior written consent of the Organiser.

XIII. PERSONAL DATA PROTECTION (GDPR)

Art. 34. (1) The Organiser processes personal data in its capacity as data controller within the meaning of Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.

(2) Detailed information is set out in the Privacy Policy published on the Website, which forms an integral part of these General Terms and Conditions.

Art. 35. (1) Categories of data processed: names, job title, company name, e-mail address, telephone, billing details, order and payment information, dietary preferences and special needs (where voluntarily provided), attendance data, images and video recordings from the Event, technical data relating to use of the Website.

(2) Purposes and legal bases for processing:

Art. 36. (1) Personal data may be provided to: payment service providers; the online ticketing and registration platform; the accounting firm; the catering provider and the venue (access lists); IT and hosting providers; marketing subcontractors and photographers/videographers.

(2) Attendee data (names, job title, company) may be provided to sponsors and partners of the Event only with the express consent of the Attendee, given at registration or on site by scanning the badge. Scanning a badge at a partner's stand constitutes voluntary provision of contact data to that partner, which processes them as an independent controller.

(3) The Organiser does not transfer personal data to third countries outside the EU/EEA, save where appropriate safeguards under Chapter V of the GDPR are in place.

Art. 37. (1) Retention periods:

1. accounting documents – 10 years pursuant to the Bulgarian Accountancy Act;
2. participation registration data – up to 2 years from the date of the Event;
3. data for marketing purposes – until consent is withdrawn;
4. photo and video materials – indefinitely in the Organiser's archive, insofar as they have documentary and promotional value.

(2) Data subjects have the right of access, rectification, erasure, restriction of processing, portability, objection to processing based on legitimate interest, as well as the right to withdraw their consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal.

(3) These rights are exercised by submitting a request to info@dynamicsconnect.net. The Organiser responds within one month.

(4) Every data subject has the right to lodge a complaint with the Commission for Personal Data Protection.

XIV. CHARITABLE CAUSE

Art. 38. (1) The Organiser donates part of the revenue from ticket sales to the Cedar Foundation as part of the Event's charity campaign. The specific amount and conditions are announced on the Website.

(2) The donated portion is not refundable to the Buyer in the cases under Art. 16 and does not constitute a donation made on behalf of the Buyer, unless expressly stated otherwise.

(3) Additional voluntary donations made on site or online are final and non-refundable.

XV. LIABILITY AND LIMITATIONS

Art. 39. (1) The Organiser is responsible for providing the services described for the respective ticket type, with the care of a prudent trader.

(2) The information presented during the Conference, including in relation to technology, regulatory requirements (including SAF-T and other reporting regimes) and investment, is of a general informational and educational nature and does not constitute legal, tax, accounting, investment or other professional advice. Neither the Organiser nor the speakers bear any liability for decisions taken on the basis of the information presented.

(3) The Organiser bears no liability for the statements, presentation content and conduct of external speakers, sponsors and partners, nor for the quality of services provided by third parties at the venue.

Art. 40. The Organiser's total liability towards any Buyer or Attendee, on whatever ground, is limited to the amount of the price paid for the relevant ticket, save in cases of intent or gross negligence and insofar as mandatory statutory provisions do not provide otherwise.

XVI. COMPLAINTS, DISPUTES AND APPLICABLE LAW

Art. 41. (1) Objections, complaints and enquiries are to be addressed to info@dynamicsconnect.net or to the Organiser's address of management. The Organiser responds within 14 days of receipt of the complaint.

(2) Consumers may also refer the dispute to the Commission for Consumer Protection, as well as to the competent sectoral conciliation commissions attached to it.

Art. 42. (1) Matters not settled herein are governed by the applicable Bulgarian legislation, including the Obligations and Contracts Act, the Consumer Protection Act, the Electronic Commerce Act, the Copyright and Related Rights Act and Regulation (EU) 2016/679.

(2) Disputes are settled through negotiation and, failing agreement, by the competent Bulgarian court at the Organiser's registered seat, except where a mandatory rule designates another venue (e.g. in respect of consumers).

XVII. FINAL PROVISIONS

Art. 43. (1) The Organiser has the right to amend these General Terms and Conditions at any time by publishing the current version on the Website, stating the date of entry into force.

(2) Amendments do not affect contracts for the purchase of tickets already concluded, except where they result from a change in legislation or are in the Buyer's favour.

Art. 44. If any clause of these General Terms and Conditions is declared void or unenforceable, this shall not affect the validity of the remaining clauses.

Art. 45. Correspondence between the parties is conducted by e-mail at the addresses provided by them. Messages are deemed received on the day they are sent, save in the event of a proven technical impossibility.

Art. 46. These General Terms and Conditions were adopted by the Organiser and enter into force on 01.09.2026.

NAVTECH GROUP EOOD, UIC 200344206